Service Quality and Customer Satisfaction in the Electronic Banking

Electronic Banking and Customer Satisfaction in Bank Melli Iran

Many e-commerce transactions via e-payment systems is carried out. The aim of this study is that the theory of structures, an empirical analysis about the importance and ranking key factors that may be on customer satisfaction in electronic payment systems affect the Iranian banks.9 specific topics of the factors in e-payment systems, customer satisfaction and affect are more key, were selected...

Mobile Banking Service Quality and Customer Satisfaction (Application of SERVQUAL Model)

This research aimed at   applying SERVQUAl model to examine the relationship between mobile banking services and customer satisfaction. While the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. Thus, the current paper attempted to fill the gap in the literature by applying SERVQUAL model t...

Internet Banking Service Quality, Customer Satisfaction and Customer Loyalty: The Case of Vietnam

18 Critical Success Factors for Supplier Development and Buyer Supplier Relationship: Exploratory Factor Analysis Joshi P. Sarang, National Institute of Industrial Engineering, Mumbai, India H V Bhasin, National Institute of Industrial Engineering, Mumbai, India Rakesh Verma, National Institute of Industrial Engineering, Mumbai, India Manoj Govind Kharat, National Institute of Industrial Engine...

The Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF

This study examines the impact of service quality on customer satisfaction and Loyalty in Indian Banking sector by applying SERVPERF scale. A total of 50 customers of State bank of India, Mohan Nagar Township branch of Salem District in Tamilnadu were interviewed on convenient basis for the above purpose.  Tools like Exploratory factor analysis. Inter-Correlation, Analysis of variance, Multiple...

Examining Service Quality and Customer Satisfaction in the Retail Banking Sector in Vietnam